Shipping
Shipping Rates
We charge flat shipping rates based on the customer's total purchase. The following rates apply to US and APO addresses:
Total Purchase Shipping Rates
$1 - $19.99 $2.00
$20 - $34.99 $4.00
$35 and up
FREE!
Shipping Policies
* All items should be in stock and will be shipped within 1-3 business days.
* You will be contacted if any items are out of stock and given a date approximation.
* All orders that qualify for free shipping will be shipped via the USPS or UPS Ground, depending on the weight.
* You should receive your order within 2-5 business days, but please allow up to 14 days for delivery. (The USPS will not track orders until 14 business days have passed.)
* Please email info@simplecloth.com or call us at (360) 753-2420 if you require rush delivery. Additional charges will apply.
* To preserve the environment, Simple Cloth reuses and recycles packaging such as boxes and packing material. We hope you do the same!
International Shipping
We gladly accept international orders. However, our shopping cart does not properly calculate shipping for orders shipped outside of the United States.
If you live outside of the US and would like to order from us, simply place your order as usual and we will follow up with an invoice for additional shipping charges before your order is shipped. We charge actual shipping charges or less for first class international postage. The following chart should give you an idea of approximated international costs:
Average Apx. Shipping to Canada:
$1 - $40 order = $5 additional postage
$40 - $95 order = $10 additional postage
$96 - $300 order = $15 additional postage
Average Apx. Shipping to Other Countries:
$1 - $40 order = $8 additional postage
$40 - $95 order = $15 additional postage
$96 - $150 order = $20 additional postage
$155 - $300 order = $25 additional postage
Once you place your international order, we will email you an invoice for the actual shipping charges. If the charges vary greatly from the estimations above and are unacceptable to you, let us know and we will gladly cancel your order and refund your payment.
At the request of the manufacturer, the following brand lines may only be shipped to US and APO addresses: bumGenius!, Hemp Babies, and Cotton Babies. All other brands may be shipped internationally!
While we ship as quickly as humanly possible, international orders often take slightly longer to process and ship, as customs forms must be filled out and a special trip to the post office is often required. Of course, actual shipping times to foreign countries are longer as well.
* APO addresses are considered US addresses and there is NO additional charge! We gladly ship to our military families overseas!
Returns
You may exchange or return any unwashed, unused, and in original packaging (if applicable) items within 30 days of original purchase date for a full refund (less shipping). Please send us an email at info@simplecloth.com explaining why you wish to return or exchange the merchandise. Be sure to describe the condition of the merchandise in your email(new, unwashed, etc.) and include the PayPal receipt number if you have it. We will respond with detailed instructions for your return or exchange. Please note: If free shipping was applied to the order, the actual cost of shipping will be deducted from the purchase price. If you choose to do an exchange you will be charged actual shipping costs for re-shipment. Please allow up to 2 weeks for processing.
Merchandise still under manufacturer's warranty can be exchanged by contacting the manufacturer directly. I am happy to assist you in this process if you'd like.
Sites We Like
The Real Diaper Association
http://www.realdiaperassociation.org
Breastfeeding Info & Support
http://www.lalecheleague.org/
Networking for Moms in Your Area
http://www.mamasource.com/
Midwives of Washington
Search for Midwives in Washington State
http://www.midwivesofwa.org/find.html
Lucky ~ Natural Lip Balm
http://www.getyourlipslucky.com
